Yes. I've made a commitment to minimize Zero Brand's environmental footprint, so each product is made-to-order. This lean approach prevents unnecessary production and reduces waste dramatically.
I've provided a size chart for every garment to help you figure out your best fit, but one thing to note — the Hanes Eco-Friendly hoodies are are 50/50 cotton-polyester blend and true to size, however, they might shrink a little if you put them in the dryer. To avoid this, air drying is recommended.
Most Zero Brand products are printed with either Flex Print or Smooth Print techniques, delivering a vibrant color and crisp print finish. To preserve the quality over time, I recommend washing your clothing inside-out in cold water.
Most items ship within 48 hours, with an estimated arrival time of 3 to 8 business days from the time of order.
Before getting in touch, please help me out by doing the following:
If you did find a mistake in your delivery address, I can send you a replacement order, but shipping will be at your own cost.
I'm sorry if the product you ordered arrived damaged. To help me resolve this for you quickly, please email within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We'll get back to you with a resolution as soon as possible!
At this time, I don't offer exchanges. If you're unsure which size would fit better, check out our sizing charts — I have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that's the case, please email within a week of receiving your order. Include your order number and photos of the mislabeled item, and we'll send you a new one, or issue a refund.